How Rousculp's Heating & Cooling is Handling COVID-19

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Rousculp’s has developed this policy to maintain a safe and healthy environment for all team members and clients.

Rousculp’s Heating and Cooling wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Rousculp’s Heating and Cooling has implemented an COVID-19 Policy accompanied by Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, shop, and vehicles. We have equipped field staff with necessary equipment to ensure safe working procedures in the homes and businesses of our customers. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Rousculp’s Heating and Cooling has implemented an COVID-19 Policy accompanied by Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, shop, and vehicles. We have equipped field staff with necessary equipment to ensure safe working procedures in the homes and businesses of our customers. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Because we are an essential service, if you’ve come in contact with COVID-19 or are currently ill, we will still service your home. Understandably, we will be taking extra precautions if that is the case, which we will address at the time of your call.

Additional modifications to our standard practices to keep you safe include:

• Contactless payment are available; either through credit card terminals and contactless cards, or the option to complete payment through a phone call to our office.
• Equipping our technicians with gloves that will be used at your home only, then disposed of. If you are more comfortable manipulating your thermostat while we work, that is an option as well.
• Again, as a matter of safety for you and our employees, we will not be shaking hands.
• To expand on that matter we are also practicing social distancing.
• We will also be waiving the requirement for physical signatures on invoices and will allow our technicians to indicate a verbal authorization instead.
• The majority of our staff is working remotely as recommended, so if you happen to speak with our awesome answering service, PLEASE leave a message with them and we will do our best to respond within 30 minutes!

We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away.

Most imortantly, our company has revolved around keeping our community healthy and safe. We will continue to do so! As we continue to monitor the situations, further communications will be updated. Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact our office at 815.436.4937 or email us at info@rousculps.com

Thank you,

Todd Rousculp
Owner